About Cambria Maintenance Services

Cambria was established in 2010 and now undertakes a wide range of housing maintenance works across North, Mid and South Wales with offices in Cardiff and Deeside.

Wales & West Housing owns and manages over 11500 properties and requires a wide range of works and services to ensure a high standard of stock is achieved, investing in excess of £12 million each year. Cambria, as part of the Group, look to meet those needs where we can.

Being part of the Wales & West Housing Group provides considerable security for Cambria as we don’t need to repeatedly tender for works and risk losing contracts. We also benefit from sharing services and training and increased efficiencies due to close working relationships.

Cambria is ambitious for the future but also recognises where our strength lies – understanding the needs of our customers and delivering excellent levels of service.

The quality of repair and maintenance services is the main way any landlord is judged by its residents. Wales & West Housing tried many different approaches to getting works done before undertaking a full review of the repairs system using “systems thinking” principles. With Cambria featuring heavily the results have been significant, bringing both considerable service improvements and cost efficiencies.

Our focus is on the delivery of a high quality responsive repairs service to the residents of Wales & West Housing. The works include day to day repairs, empty property repairs, electrical testing, gas servicing and emergency call-outs outside of office hours.

In addition, Wales & West Housing contracts us to deliver a large number of kitchen and bathroom renewals each year as well as requiring other items of major works to be done from time to time, such as roof renewals, boundary fencing and grounds maintenance.

Our Values

  1. Fair
    Balanced, giving praise where due and constructively critical. Inclusive in our approach, respecting the dignity and individuality of everyone
  2. Open
    Open to change, committed to continuous improvement and learning. Transparent, honest and trustworthy
  3. Responsible
    Professional, challenging existing arrangements, taking ownership of issues and using our initiative to see them through to resolution
  4. Supportive
    Easy to deal with, approachable and accessible. Welcoming, caring, listening and responsive
  5. Efficient
    Make best use of resources and maximise the impact of our activities

Operating Principles

We will do the right thing to deliver what matters to customers

  1. Purpose
    We will understand both our purpose and what matters to our customers
  2. Performance
    We will understand our performance using both evidence and experience
  3. Problems
    We will solve the problems that get in the way of us doing the right thing
  4. People
    We will enable and support people to do the right thing